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The Company's sustainable development teamcategorized 7 types of stakeholders, which areinvestors, customers, employees, suppliers,communities and authorities based on global trends, industry features, and the experiences from interacting with stakeholders.
The Company has established diversified and smooth communication channels to fully understand the thoughts of stakeholders andprovide feedbacks.
All the proposals are goingto be reviewed by the president office and the Company estimates whether those issues impact the interests of the shareholders.
The Company at least once per year reports tothe board about the stakeholder communication status.
The latest report was on May 23th,2023. The stakeholders communication status islisted as follow:
Stakeholder | Communication Channels | Meeting Frequency | Issue of Concern |
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Employees | 1. Internal announcements | Irregularly, at least once a year |
1. Harmonious labor relations 2. Compensation and benefits 3. Training and promotion communication channels 4. Workplace safety management 5. Healthcare for better employment security |
2. Representatives from the Human Resource Department | Once a month | ||
3. Regular meetings such as union core members seminars/ education seminars/safety conferences/ various training seminars/ cafeteria quality review conferences |
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4. Irregular meetings | Irregularly, at least once a year |
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5. The Administration Department has established communication channels such as suggestion boxes. Medical professionals stationed at the factory provide emergency medical assistance. |
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6. Internal publications, online platforms and questionnaires (eg questionnaires on training satisfaction) |
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Investors (Shareholders) |
NYPCB has appointed a spokesperson and deputy spokesperson system,and a specialized unit for handling investors' affairs. The Company has also communicated with its shareholders and corporate shareholders by setting up the following communication channels |
1. Operating conditions 2. Dividends 3. Corporate governance 4. Shareholder services 5. Risk control and management 6. Industry Prospect |
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1. Shareholders | |||
(1)Annual shareholders meetings | Once a year | ||
(2)Published annual financial reports as requested and provided them to shareholders during the anmal shareholders meetings | |||
(3)Shareholders can make inquiries through phone calls and emails | Irregularly | ||
2. Corporate shareholders | |||
(1) Investment seminars in Taiwan and overseas | Irregularly | ||
(2) Investor forums held by securities companies (not held regularly) | |||
Customers | 1. Audited by customers | Irregularly, at least once a year |
1. Product quality 2. Post-sale services 3. Green products |
2. Meeting with customers and dealers | |||
3. Regular technological support | |||
4. Surveyed client satisfaction | |||
5. Provided educational training for customers | |||
Suppliers | 1. Established an information platform for suppliers | Irregularly, at least once a year |
1. Supply chain management 2. Safety and health management 3. Partnerships |
2. Held regular meetings and reviewed reports face to face | |||
3. Conducted supplier surveys through questionnaires, and provided audits and consulting services |
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4. Reviewed material supply stability and quality | |||
Non-Profit Organizations |
1. Established charity clubs and participated in community volunteering activities | Irregularly, at least once a year |
1. Social welfare contributions 2. Corporate volunteer services |
2. Held donation campaigns and provided assistances in light of major natural disasters in Taiwan | |||
Media | 1. Shareholders will visit after the annual shareholders meeting | Once a year |
1. Operating status 2. Dividend distribution 3. Corporate governance 4. Risk control 5. Industry outlook |
2. News interview | Irregularly, at least once a year |
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Nearby Communities |
Communicated and informed communities through NYPCB's website | Irregularly, at least once a year |
1. Social welfare contributions 2. Community involvement 3. Corporate volunteer services 4. Environmental impact of transportation |
Government Units |
1. Official documents | Irregularly, at least once a year |
1. Environmental accounting 2. Compliance with laws and regulations 3. Environmental protection |
2. Meetings introducing and explaining new laws | Irregularly | ||
3. NYPCB's financial statements | Once per quarter | ||
4. Provided reports and information as requested by the government,authorities, and regulations |
Irregularly, at least once a year |
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5. Communicated with government or authorities through industrial associations |
Name: | Kurt Yang |
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Department: | Investor Relations |
TEL: | 03-322-3751 ext. 1016 |
Email: | [email protected] |